Shipping Policy – EnableMart by Torchit

At EnableMart by Torchit, we are committed to delivering assistive solutions quickly and efficiently to ensure accessibility for all. Please review our updated shipping policy below:

Shipping & Delivery Timeline

  • We strive to process and dispatch all orders within 24-48 hours (excluding weekends and holidays).
  • Domestic Delivery: Estimated 5-10 business days, depending on your location.
  • International Delivery: Estimated 15-25 business days, depending on customs clearance and international shipping constraints.
  • Remote areas may take slightly longer, but we ensure timely tracking updates.

Shipping Charges

  • Domestic Orders: Free shipping on select orders (subject to promotions and conditions). Standard shipping rates apply based on weight, size, and delivery location.
  • International Orders: Shipping costs vary based on destination, package weight, and courier partner. Any applicable import duties, taxes, or customs charges are the buyer’s responsibility.

Order Tracking

  • Once shipped, customers will receive a tracking number via email/SMS to monitor the order status.
  • For international orders, tracking updates may vary depending on the shipping carrier and destination country.

Delays & Exceptions

  • In rare cases of delays due to unforeseen circumstances (weather, logistics, customs clearance), we will notify customers promptly and work towards a swift resolution.
  • If an order is undeliverable due to incorrect address details, additional shipping charges may apply for re-delivery.

Payment & Taxes

  • We accept major credit/debit cards, UPI, net banking, and digital wallets for domestic orders.
  • International Orders: Payments can be made via PayPal, major credit/debit cards, and wire transfers.
  • International customers are responsible for any applicable customs duties, VAT, or import taxes as per their country’s regulations.

For any queries regarding shipping or payments, feel free to contact our support team at enablemart@mytorchit.com.

We appreciate your trust in EnableMart and look forward to serving you!